Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

General MOQ is 1 container (20'DC or 40'HC). Use "Container Builder" for mixed containers when full-container is too much.

Question 2

How does the order process work?

Accepted Answer

1) Select products. 2) Generate proforma. 3) 30% deposit. 4) Production (7-21 days). 5) QC approval. 6) 70% balance. 7) Shipping and delivery.

Question 3

Do you offer Private Label / OEM?

Accepted Answer

Yes. Most of our suppliers do OEM and private label. Tick "Private Label" on the request form.

Question 4

Can I request samples?

Accepted Answer

Yes. Sample + courier cost is on the buyer, credited to first order.

Question 5

Which payment methods are accepted?

Accepted Answer

T/T (30% deposit + 70% before loading), L/C (confirmed, at sight), D/P (for accounts with 3+ order history).

Question 6

Which currency is used?

Accepted Answer

USD by default. EUR, GBP and TRY also supported.

Question 7

What's your commission?

Accepted Answer

3% service commission on total order value, included in product prices.

Question 8

Credit card payments?

Accepted Answer

Not for B2B wholesale. Samples and small quantities can use card.

Question 9

Which Incoterms are supported?

Accepted Answer

FOB Istanbul/Mersin, CIF destination port, DDP delivered, EXW factory.

Question 10

What's the lead time?

Accepted Answer

Production 7-21 days + sea freight 15-45 days. Total door-to-door 30-70 days.

Question 11

Can I track my container?

Accepted Answer

Yes, ShipsGo integration provides real-time tracking using your B/L number.

Question 12

Who bears the damage risk?

Accepted Answer

Depends on Incoterm. Under EXW/FOB risk passes to buyer after loading; under CIF/DDP risk stays with seller to destination.

Question 13

Which export documents are prepared?

Accepted Answer

Commercial Invoice, Packing List, Certificate of Origin, ATR, EUR.1, B/L, Customs Declaration, Analysis certificates — all by us.

Question 14

How do I find HS codes?

Accepted Answer

Shown on every product page. Contact support for unlisted items.

Question 15

Who pays import duty and VAT?

Accepted Answer

The buyer (except under DDP). Your country's duty + VAT + broker fee is on buyer side.

Question 16

How is quality guaranteed?

Accepted Answer

All suppliers are ISO 9001 certified. You can also request pre-shipment 3rd-party inspection (SGS, Bureau Veritas, Intertek).

Question 17

What if I get defective products?

Accepted Answer

Notify us within 14 days with photos + detailed report. Credit note, replacement, or partial refund.

Question 18

What certifications are available?

Accepted Answer

CE, FDA, BPA-Free, ISO 22000, BRC, IFS. Shown on product pages.

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